AI Receptionist for Beauty Therapists & Salons
Maggie walks clients through your treatments, answers pricing and skin suitability questions, and books them in — turning website browsers into paying clients, day and night.
Start your free trial →New beauty clients research carefully. If your website can't answer, they'll find one that can.
A client considering a new treatment — whether it's a HydraFacial, lash lift, or body wax — has questions before they commit. Is it suitable for their skin type? How long does it take? What do they need to do to prepare? If those questions go unanswered, they don't wait — they search for another salon that can tell them what they want to know.
Beauty clients browse at night and on weekends. They're comparing salons, reading menus, and making decisions while you're in treatment or closed. A client who can't get a quick answer in that moment will book somewhere else — not because they prefer that salon, but because that salon had the information ready.
For sole therapists and small salons especially, the gap between client curiosity and a confirmed booking is where most leads are lost. The client was interested — they just couldn't get an answer in time.
Hello Maggie answers every website enquiry immediately — covering treatments, pricing, suitability, and availability — and sends clients straight to your booking page before they close the tab.
Questions Maggie handles for beauty therapists
Clients ask these before they decide to book. Maggie answers them instantly.
See it in action
An example conversation Maggie might have on your website.
Bloom Beauty Studio
● Online now
Works with the booking tools beauty therapists already use
Add your booking link and Maggie sends clients directly there — no API access, no technical setup.
Fresha
Free booking and salon management platform widely used by Australian beauty therapists and salons.
Timely
Appointment scheduling and salon management software popular with beauty and wellness businesses.
Kitomba
Salon and spa management software with an online booking portal, popular in Australia and NZ.
Phorest
Salon software with online booking, client management, and marketing tools.
Calendly
Simple online scheduling used by independent beauty therapists for bookings and consultations.
Any public booking link
If your booking platform has a public URL, Maggie can direct clients straight to it.
Using a different system? If it has a public booking URL, Maggie can use it.
How it plays out in practice
Example scenario
A solo beauty therapist and the after-hours clients she was missing
A solo beauty therapist running a home studio was fully booked during business hours and had a growing Instagram following, but her website was generating enquiries she couldn't convert. Potential clients were browsing her treatment menu at night, having questions about suitability and pricing, and finding no easy way to get a quick answer. By the time she replied the next morning, many had already booked with someone else.
After adding Hello Maggie, those evening enquiries were handled immediately. Clients asking about facial treatments were given clear information about what each service involved and whether it was suitable for their skin type. Those ready to book were sent directly to her Fresha booking page. Those with specific concerns had their details captured so she could follow up personally.
New client bookings from the website increased noticeably in the first month, and she found that clients who had chatted with the widget arrived for their appointment better prepared — fewer questions on the day, and fewer no-shows from clients who hadn't understood the pre-appointment requirements.
Illustrative scenario. Individual results will vary based on traffic volume, knowledge base setup, and how quickly leads are followed up.
Common questions from beauty therapists
Everything you need to know before getting started.
Can Maggie answer questions about specific treatments?
Yes — add your full service menu with descriptions, pricing, duration, and suitability notes to the knowledge base and Maggie will answer accurately for every treatment you offer. The more detail you add, the more confidently it can answer questions about skin types, preparation, and aftercare.
Can it handle skin type and suitability questions?
Yes — this is one of the most common reasons beauty clients hesitate before booking. Add suitability notes for your treatments (e.g. which facials suit sensitive skin, which waxing services have prep requirements) and Maggie will answer those questions confidently, removing the barrier to booking.
Can it communicate pre-appointment preparation requirements?
Yes — add your preparation instructions to the knowledge base (for example: avoid sun exposure before a laser treatment, or let hair grow to a certain length before waxing) and Maggie will communicate them clearly to every client who asks.
Can it send clients to my online booking page?
Yes — if you use Fresha, Timely, Kitomba, or any booking platform with a public link, add it to Hello Maggie and clients will be sent directly there when they're ready to book. The conversation moves seamlessly from question to booking without any friction.
What if a client asks about a treatment I don't offer?
Maggie will politely let them know that treatment isn't in your current service menu. You can also configure it to capture their details and pass them on to you — sometimes a client asking about a service you don't offer is still a client worth having for the services you do.
Is it useful for a solo therapist or only larger salons?
It's particularly valuable for solo therapists. When you're in treatment all day and can't monitor enquiries in real time, every unanswered question is a client who moved on to a salon that responded. Maggie means your website is working even when you can't be.
Can it handle gift voucher enquiries?
Yes — if you sell gift vouchers online or in-salon, add that information to the knowledge base and Maggie will answer questions about them and direct clients to where they can purchase.
How long does setup take?
Most beauty therapists are set up and live within 10 to 15 minutes. Add your service menu, pricing, suitability notes, and booking link to the knowledge base, copy the widget script onto your website, and Maggie starts converting visitors immediately.
Stop losing clients to unanswered questions
Set up takes 10 minutes. Works with Fresha, Timely, Kitomba, and any booking system with a public link. 14-day free trial, no card needed.
Start your free trial →