AI Receptionist for Cosmetic Clinics & Medspas
Maggie answers treatment enquiries, handles consultation bookings, and guides prospective clients through your services — with the professionalism and discretion your clinic demands.
Start your free trial →Cosmetic clients research before they reach out. When they do, they expect a fast, professional response.
Prospective cosmetic clients spend significant time researching before they contact a clinic. They want to understand the treatments, the credentials of the practitioners, what to expect, and how to take the first step. When they finally reach out — often in the evenings when they have privacy — a slow or impersonal response can be enough to send them elsewhere.
At the same time, cosmetic clinic enquiries are sensitive. Clients often don't want to leave a message or fill in a form — they want an immediate, discreet interaction. If your website can't offer that, you're losing clients to competitors whose digital experience matches the quality of their clinical work.
Reception staff can't be available at all hours to handle these conversations, and generic chatbots don't have the tone or knowledge to represent a premium clinic well. Maggie bridges the gap — giving every visitor an immediate, knowledgeable, and professionally configured response.
Hello Maggie answers treatment questions, explains your consultation process, and guides interested clients toward booking — all in the tone you set, all available around the clock.
Questions Maggie handles for cosmetic clinics
Clients ask these before they decide to book a consultation. Maggie answers them instantly.
See it in action
An example conversation Maggie might have on your website.
Refined Aesthetics Clinic
● Online now
Works with the booking tools cosmetic clinics already use
Add your consultation booking link and Maggie sends clients directly there — no API access, no technical setup.
Cliniko
Practice management software used by Australian cosmetic clinics and medspas, with an online patient booking portal.
Timely
Appointment scheduling and clinic management software popular with cosmetic and aesthetic clinics.
Fresha
Booking and clinic management platform used by cosmetic businesses across Australia.
Jane App
Health and clinic management software with online booking, used by medspas and aesthetic practices.
Calendly
Simple online scheduling used by clinics for booking consultations and follow-up appointments.
Any public booking link
If your clinic management software has a public booking or consultation request URL, Maggie can direct clients straight to it.
Using a different system? If it has a public booking URL, Maggie can use it.
How it plays out in practice
Example scenario
A cosmetic clinic with strong word of mouth — and a website that wasn't converting
A cosmetic clinic with a team of experienced injectors had strong retention among existing clients but wasn't converting new visitors from their website. Prospective clients would arrive on the website, browse treatments, have questions, and leave — often to book a consultation somewhere else. The reception team was busy during the day and couldn't monitor the website in real time, and enquiries that came in after hours weren't answered until the following morning.
After adding Hello Maggie, prospective clients visiting the website were met with an immediate, professional interaction. Those asking about specific treatments got clear information about what to expect, downtime, and results. Those asking about pricing were directed toward a consultation, in line with the clinic's preference. Those ready to book were sent directly to the online booking page.
Consultation bookings from new clients increased noticeably in the first two months, and the reception team reported that clients arriving for consultations were better informed — they had already had their initial questions answered and were further into the decision process before they walked in the door.
Illustrative scenario. Individual results will vary based on traffic volume, knowledge base setup, and how quickly leads are followed up.
Common questions from cosmetic clinics
Everything you need to know before getting started.
Can Maggie answer questions about specific cosmetic treatments?
Yes — add your treatment menu, descriptions, expected results, and any information you're comfortable sharing publicly to the knowledge base. Maggie will answer within those boundaries, giving prospective clients the information they need to feel confident about booking a consultation.
Can it handle pricing enquiries?
Yes — you control what Maggie says about pricing. Many cosmetic clinics prefer to direct pricing questions toward a consultation rather than quoting over chat, which is entirely appropriate. You can configure Maggie to acknowledge the enquiry, explain that pricing is individualised, and guide clients toward booking a consultation.
Can Maggie handle enquiries with the discretion cosmetic clients expect?
Yes — Maggie responds with the tone and language you configure. Cosmetic clients often research privately and value a professional, discreet interaction. The widget can be configured to feel like a high-quality client service touchpoint, not a generic chatbot.
Can it answer questions about injector qualifications?
Yes — add your team's qualifications and registration details to the knowledge base. Clients researching cosmetic treatments increasingly ask about the credentials and experience of practitioners before they book. Having that information available immediately builds confidence.
Can it direct clients toward consultations rather than committing to specific outcomes?
Yes — this is standard practice for cosmetic clinics and easy to configure. Maggie can explain your treatments in general terms, acknowledge the client's concern, and recommend a consultation as the appropriate next step for a personalised assessment and recommendation.
What happens to enquiries that come in after hours?
They're captured and handled immediately. Cosmetic clients often research and reach out in the evenings, when they have privacy and time to think. An immediate, professional response in that moment — rather than a form reply the next morning — keeps the momentum toward a booking.
Can it handle questions about downtime and recovery?
Yes — add information about downtime, aftercare, and what clients can expect after each treatment and Maggie will answer accurately. These are common questions that clients want answered before they commit, and having the answers available immediately removes one of the key barriers to booking.
How long does setup take?
Most cosmetic clinics are set up and live within 10 to 15 minutes. Add your treatments, team credentials, consultation process, and booking link to the knowledge base, copy the widget script onto your website, and Maggie starts handling enquiries immediately.
Give every prospective client an experience that matches your clinic
Set up takes 10 minutes. Works with Cliniko, Timely, Jane App, and any booking system with a public link. 14-day free trial, no card needed.
Start your free trial →