AI Receptionist for Pet Groomers & Pet Services
Maggie handles pricing enquiries, breed-specific questions, and booking requests — so you can focus on the animals instead of the phone.
Start your free trial →Pet owners are protective. They have questions before they trust anyone with their animal.
Pet owners don't just book the first groomer they find — they research. They want to know you have experience with their breed, what's included in the groom, how long it takes, and how much it costs. If your website can't answer those questions immediately, they'll find a groomer who can.
The busiest time for grooming enquiries isn't during your appointment hours — it's in the evenings, when owners finally have a moment to think about it. If there's no one available to respond at that time, the momentum is gone. By morning, they've already booked somewhere else.
When you're grooming all day, monitoring your website for enquiries in real time isn't realistic. But every unanswered question is a potential booking that went to a competitor who happened to respond first.
Hello Maggie answers every website enquiry instantly — pricing, breed experience, what's included, vaccination requirements — and sends clients straight to your booking page. You focus on the animals; Maggie handles the rest.
Questions Maggie handles for pet groomers
Clients ask these before they decide to book. Maggie answers them instantly.
See it in action
An example conversation Maggie might have on your website.
Happy Paws Grooming
● Online now
Works with the booking tools pet groomers already use
Add your booking link and Maggie sends clients directly there — no API access, no technical setup.
MoeGo
Pet grooming business management platform with online client booking, widely used by Australian groomers.
Gingr
Pet business software for groomers, kennels, and daycares with online booking and client management.
PetLinx
Grooming and pet service management software with a client booking portal.
Fresha
Booking and business management platform used by some pet grooming businesses.
Calendly
Simple online scheduling used by independent groomers and mobile pet service providers.
Any public booking link
If your grooming software has a public booking URL, Maggie can direct clients straight to it.
Using a different system? If it has a public booking URL, Maggie can use it.
How it plays out in practice
Example scenario
A small grooming studio and the evening enquiries that weren't converting
A small dog grooming studio with two groomers was fully booked most weeks but noticed that enquiries from the website weren't converting at the rate they expected. Most came in after hours — owners looking up groomers in the evenings — and weren't getting a response until the next day. By that time, many had already booked somewhere else.
After adding Hello Maggie, those evening enquiries were handled immediately. Visitors asking about pricing for specific breeds got a direct answer. Those asking what was included in a groom were walked through the service clearly. Vaccination requirements were communicated upfront, reducing no-shows from unprepared clients. Those ready to book were sent directly to the MoeGo booking portal.
New client bookings increased over the following weeks, and the groomers noticed they were spending less time on the phone answering the same basic questions repeatedly. Clients arrived better informed, and the overall intake process was smoother.
Illustrative scenario. Individual results will vary based on traffic volume, knowledge base setup, and how quickly leads are followed up.
Common questions from pet groomers
Everything you need to know before getting started.
Can Maggie answer breed-specific grooming questions?
Yes — add breed-specific notes, pricing, and grooming details to your knowledge base and Maggie will answer accurately. Pet owners want to know you understand their breed before they trust you with their animal. Having those answers ready immediately builds the confidence needed to book.
Can it handle pricing questions for different sizes and breeds?
Yes — add your pricing tiers (by size, breed, or coat type) to the knowledge base and Maggie will quote accurately. For grooming businesses where pricing varies significantly, this is one of the most common questions that stops a potential client from booking — getting an immediate, clear answer removes that friction.
Can it communicate vaccination and health requirements?
Yes — add your vaccination and health policies to the knowledge base and Maggie will communicate them clearly to every client who asks. This saves you time handling these questions manually and ensures every client is informed before their appointment.
What happens to enquiries that come in after hours?
They're captured and handled immediately. Pet owners browse for groomers in the evenings — they've just given their dog a bath, noticed they need a groom, and opened their phone. An immediate response at that moment is far more effective than a reply the next morning when they've moved on.
Can it send clients to my online booking page?
Yes — if you use MoeGo, Gingr, PetLinx, or any booking platform with a public link, add it to Hello Maggie and clients will be sent directly to your booking page when they're ready to make an appointment.
Can it handle enquiries about mobile or home-visit grooming?
Yes — if you offer mobile services, add your service area, pricing, and availability details to the knowledge base and Maggie will answer questions about mobile grooming accurately.
What if a client asks about a service I don't offer?
Maggie will let them know that service isn't available, and can capture their details if you'd like to follow up. It won't guess or make up an answer — if the information isn't in your knowledge base, it says so and gets their contact details.
How long does setup take?
Most pet grooming businesses are set up and live within 10 to 15 minutes. Add your pricing, services, breed experience, vaccination requirements, and booking link to the knowledge base, copy the widget script onto your website, and Maggie starts converting visitors immediately.
Stop losing bookings to after-hours enquiries
Set up takes 10 minutes. Works with MoeGo, Gingr, Fresha, and any booking system with a public link. 14-day free trial, no card needed.
Start your free trial →