AI Receptionist for Dental Clinics
Maggie handles new patient enquiries, appointment bookings, and health fund questions for your dental clinic — 24 hours a day, 7 days a week.
Start your free trial →Dental patients don't search for a dentist during business hours
Toothache doesn't keep office hours. A patient wakes up at midnight with a throbbing molar and searches for an emergency dentist near them. A family new to the suburb spends a Sunday afternoon finding a practice that accepts their health fund before the kids go back to school. A professional finally decides to tackle the broken tooth they've been putting off and reads about your clinic at 10pm on a Tuesday.
In every one of these moments, the patient is ready to act. They want to know if you're taking new patients, whether you accept their health fund, and how to get an appointment. If no one can answer those questions in that moment, most won't call back the next morning — they'll book the practice whose website could answer them the night before.
For most dental practices, a significant share of website traffic arrives outside business hours. Without after-hours cover, those visitors leave without booking — and there's no record of who they were or what they needed.
Hello Maggie closes that gap. It answers the questions that convert curious visitors into booked patients — immediately, whenever they arrive — and gets them onto your booking page the moment they're ready.
Questions Maggie handles for dental clinics
Your patients ask these every day. Maggie answers them instantly.
See it in action
An example conversation Maggie might have on your website.
Bayside Dental
● Online now
Works with the booking systems dental clinics already use
Add your booking link to Hello Maggie and patients are sent directly there — no API access, no technical setup.
HotDoc
Australia's most widely used online booking platform for health and dental clinics.
HealthEngine
Online appointment booking platform used by thousands of Australian dental practices.
Nookal
Practice management and online booking platform used across Australian allied health and dental practices.
Calendly
Simple online scheduling used by smaller and solo dental practices.
Cliniko
Practice management software with online booking used across Australian dental and allied health.
Your practice website
Any public booking link or contact form — if patients can reach it, Maggie can direct them there.
Using a different system? If it has a public booking URL, Maggie can use it.
Built with AHPRA-registered dental practitioners in mind
Dentists and dental specialists registered with the Dental Board of Australia — which operates under AHPRA — are bound by professional standards that extend to how their practice communicates with patients. Maggie is not a clinical tool. It is a receptionist. It answers questions about your practice, your services, your fees, and your booking process. It is designed not to offer clinical diagnoses, recommend specific dental treatments, or advise patients on whether a particular procedure is appropriate for their dental condition.
Everything Maggie says comes from your knowledge base — content you write and control. It is designed to stay within what you've told it. When a patient asks something outside its knowledge base, it will let them know the team will follow up, capture their contact details, and leave the clinical conversation to your practitioners. This approach ensures patients aren't given information that could be construed as clinical advice from an automated system.
A note on knowledge base content
Maggie responds based on what you put in your knowledge base — so the content you add is your responsibility. For practitioners registered with the Dental Board of Australia under AHPRA, we recommend keeping your knowledge base focused on practice information: services offered, fees, health fund acceptance, booking processes, opening hours, and frequently asked questions. Avoid adding content that could constitute clinical advice, such as diagnoses, treatment suitability for specific patients, or claims about dental outcomes.
How it plays out in practice
Example scenario
A family dental practice, two dentists, no after-hours cover
A family dental practice in a growing suburb was getting consistent website traffic from Google — mostly people who had moved to the area and were looking for a dentist that accepted their health fund and had availability for the whole family. Enquiries arriving on evenings and weekends were going unanswered. By Monday morning, most of those visitors had already booked at another clinic or simply moved on.
After adding Hello Maggie to their website, the widget began handling enquiries around the clock. New patients got immediate answers to the questions they actually had — whether the clinic accepted BUPA or HCF, whether HICAPS was processed on the spot, whether they were taking new patients, and how to book a check-up and clean. Those who were ready to book were sent straight to the clinic's HotDoc page.
Within the first month, the practice was capturing leads from enquiries that previously disappeared overnight — names, phone numbers, and a record of what each person had asked. Their reception team started each morning with a list of warm leads to follow up rather than no record of who had visited the night before.
Illustrative scenario. Individual results will vary based on traffic volume, knowledge base setup, and how quickly leads are followed up.
Common questions from dental clinics
Everything you need to know before getting started.
Can Maggie handle health fund questions for dental patients?
Yes — add your accepted health funds to the knowledge base and Maggie will answer questions about which funds you're registered with and whether you process HICAPS on the spot. Because rebates vary depending on a patient's level of extras cover and their specific policy, Maggie can be configured to let patients know they should check with their fund for exact rebate amounts, rather than committing to figures that may not apply to their cover.
Does it integrate with HotDoc or HealthEngine?
Yes. Paste your HotDoc or HealthEngine booking URL into your Hello Maggie settings and Maggie will direct patients straight to your booking page when they're ready to schedule. No API access, no technical setup — if you have a public booking link, you're ready to go.
Does it integrate with Cliniko or Nookal?
Yes, in the same way. Cliniko and Nookal both provide a public booking link for your clinic. Add that URL to Hello Maggie and patients are sent directly to your booking page. Maggie doesn't need access to your practice management software — the booking link is all it needs.
Will Maggie give clinical advice or dental diagnoses?
No. Maggie only answers based on what you've added to your knowledge base — your services, fees, health fund acceptance, and FAQs. It is designed not to offer clinical opinions, diagnoses, or treatment recommendations, and will not attempt to answer clinical questions outside what you've given it. For urgent or emergency situations, you control exactly what Maggie says.
Can it handle emergency dental enquiries after hours?
Maggie will say whatever you've configured it to say for urgent situations. If you have an after-hours emergency number, want patients directed to a particular resource, or have specific guidance for dental emergencies, add that to your knowledge base and Maggie will follow it precisely. You control the response.
Can it answer questions about specific dental procedures?
Maggie can answer questions about the services and procedures your practice offers — such as whether you perform teeth whitening, provide Invisalign, or extract wisdom teeth. Add the services your clinic offers to the knowledge base and Maggie will answer accurately. It won't describe clinical techniques or give advice about whether a specific procedure is right for a patient.
What if a patient asks something Maggie doesn't know?
Maggie will let the patient know the team will be happy to help and capture their contact details so nothing falls through the cracks. It won't guess or attempt to answer questions outside its knowledge base — your team follows up with a warm lead rather than a missed enquiry.
Can Maggie capture new patient lead details?
Yes — when a patient is ready to enquire or book, Maggie can collect their name, phone number, and email address through the lead form. This gives your reception team everything they need to follow up promptly. Maggie doesn't capture structured intake forms, but it captures the contact details needed to get the conversation started.
Ready to stop missing patient enquiries?
Set up takes 10 minutes. Works with HotDoc, HealthEngine, and any booking system with a public link. 14-day free trial, no card needed.
Start your free trial →