AI Receptionist for Physiotherapy Clinics
Maggie handles new patient enquiries, appointment bookings, and health fund questions for your physio clinic — 24 hours a day, 7 days a week.
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Physiotherapy patients don't decide to book during business hours. They decide when the pain finally becomes too much — on a Sunday evening, after a weekend sport injury, or during the ten minutes between putting the kids to bed and falling asleep themselves. That's when they find your website, read about your services, and want to know if you can help.
If there's no one available to answer their questions in that moment, most won't call back on Monday. They'll book somewhere that could answer them the night before.
The problem isn't your service — it's the gap between when patients are ready to act and when your clinic is open. For most physio clinics, a meaningful share of enquiries arrive outside business hours — patients slipping through every week without a trace.
Hello Maggie closes that gap. It answers questions, reassures hesitant new patients, and gets them onto your booking page the moment they're ready — whether that's 11pm on a Thursday or 7am on a Saturday.
Questions Maggie handles for physiotherapy clinics
Your patients ask these every day. Maggie answers them instantly.
See it in action
An example conversation Maggie might have on your website.
City Physio
● Online now
Works with the booking systems physio clinics already use
Add your booking link to Hello Maggie and patients are sent directly there — no API access, no technical setup.
HotDoc
Australia's most widely used online booking platform for health clinics.
Cliniko
Practice management software popular with physios, osteopaths, and allied health.
Nookal
Booking and practice management used across Australian allied health.
PowerDiary
Telehealth-capable practice management with online booking.
Coreplus
Cloud-based practice management with patient self-booking.
Calendly
Simple online scheduling used by smaller and solo practices.
Using a different system? If it has a public booking URL, Maggie can use it.
Built with AHPRA-registered practitioners in mind
As a registered physiotherapist, what's communicated on your behalf matters. Maggie is not a clinical tool — it's a receptionist. It answers questions about your practice, your services, and your fees. It is designed not to offer clinical diagnoses, treatment recommendations, or opinions on whether physiotherapy is appropriate for a patient's specific condition.
Everything Maggie says comes from your knowledge base — content you control. It is designed to stay within what you've told it, and will let the patient know the team will follow up rather than venture beyond its brief. This approach helps ensure patients aren't given information that could be misconstrued as clinical advice.
A note on knowledge base content
Maggie responds based on what you put in your knowledge base — so the content you add is your responsibility. For AHPRA-registered practitioners, we recommend keeping your knowledge base focused on practice information: services offered, fees, health fund acceptance, booking processes, and FAQs. Avoid adding content that could constitute clinical advice, such as condition diagnoses, treatment recommendations, or claims about recovery outcomes.
How it plays out in practice
Example scenario
A suburban physio clinic, two practitioners, no after-hours cover
A two-practitioner physiotherapy clinic in a suburban area was getting regular website traffic — mostly people who had found them via Google after searching for a local physio. But enquiries arriving after 5pm or on weekends were going unanswered. By Monday morning, many of those visitors had already booked elsewhere.
After adding Hello Maggie to their website, the widget began handling enquiries around the clock. New patients got immediate answers to their most common questions — whether the clinic treated sports injuries, what an initial consultation cost, and whether they accepted HICAPS on the spot. Those who were ready to book were sent directly to the clinic's HotDoc page.
Within the first month, the clinic was capturing leads from enquiries that previously would have gone cold overnight — names, phone numbers, and a record of what each person had asked. Their reception team started each morning with a list of warm leads to follow up rather than a silent inbox.
Illustrative scenario. Individual results will vary based on traffic volume, knowledge base setup, and how quickly leads are followed up.
Common questions from physio clinics
Everything you need to know before getting started.
Can Maggie handle Medicare referral questions?
Yes — add your Medicare and Enhanced Primary Care (EPC) plan details to the knowledge base and Maggie will accurately answer questions about how many sessions are covered, what the gap is, and what patients need to bring to their appointment. It won't guess or provide information you haven't given it.
Does it integrate with HotDoc?
Yes. Paste your HotDoc booking URL into your Hello Maggie settings and Maggie will direct patients straight to your HotDoc page when they're ready to book. No technical setup required — if you have a HotDoc booking link, you're ready to go.
Does it integrate with Cliniko?
Yes, in the same way — Cliniko provides a public booking link for your clinic. Add that URL to Hello Maggie and patients are sent directly to your Cliniko booking page. Maggie doesn't need API access to your practice management software; the booking link is all it needs.
Will Maggie give clinical advice or diagnose conditions?
No. Maggie only answers based on what you've added to your knowledge base — your services, fees, health fund acceptance, and FAQs. It is designed not to offer diagnostic opinions, treatment recommendations, or clinical advice, and will not attempt to answer clinical questions outside what you've given it.
Can it answer HICAPS and private health fund questions?
Yes — add your accepted health funds to the knowledge base and Maggie will answer questions about coverage based on what you've told it. You can instruct it to let patients know that exact rebates depend on their level of extras cover and to check with their fund — rather than committing to figures that vary by policy.
What happens if a patient describes a serious or emergency situation?
Maggie says whatever you've configured it to say. If you want it to provide your urgent contact number, direct patients to call the clinic, or include any other specific guidance for urgent situations — add that to your knowledge base and Maggie will follow it. You control the response.
Can it handle new patient intake questions?
Maggie can answer the questions new patients commonly ask before booking — whether you treat their condition, your fees, health fund acceptance, appointment duration, and what to bring. It can't collect intake forms, but it can guide patients to your booking page where those are typically completed.
What if a patient asks about a condition Maggie doesn't recognise?
Maggie will let the patient know the team will be happy to help and capture their contact details so nothing falls through. It won't attempt to answer questions outside its knowledge base.
Ready to stop missing patient enquiries?
Set up takes 10 minutes. Works with HotDoc, Cliniko, and any booking system with a public link. 14-day free trial, no card needed.
Start your free trial →